Support
Stuck? Email [SUPPORT_EMAIL] and include your macOS version and Mac model — we read everything. The guides below cover the common setup questions.
Before anything: check the requirements
Brieva needs an Apple Silicon Mac (M1 or later) — Intel Macs are not supported — running macOS 13+, with 8 GB RAM (16 GB recommended) and about 6 GB of free disk. The full list is on the homepage.
First run
On first launch the app downloads its AI models (2.5–5 GB, one time). Transcription isn't available until the download finishes — on a fast connection expect a few minutes. The app shows progress while it works.
Permissions
macOS will prompt for Screen Recording (how the app captures meeting audio from other apps — it does not record your screen content) and Microphone (only if you mix your own mic into the transcript). Both live in System Settings → Privacy & Security. If audio capture stops working after an app update, re-grant Screen Recording and restart the app.
Outlook integration
Calendar and email features use Microsoft Outlook for Mac. Outlook must be running, and macOS will ask for Automation permission the first time the app talks to it (System Settings → Privacy & Security → Automation). If meetings aren't appearing, check both of those first.
ICS calendar subscription
Alternatively, subscribe to your Outlook calendar by URL: in Outlook, use "Publish Calendar", copy the ICS link, and paste it into the app's Settings. The app polls it every 5 minutes and picks up only changes; recurring meetings and cancellations are handled correctly.
Local AI
Everything runs on your Mac: Parakeet transcribes speech and a local Qwen3 model writes briefs and summaries. The default model suits 8 GB Macs; 16 GB+ Macs can pick a larger model in Settings. If summaries fail, check Settings → service status — the language model may still be loading.
Troubleshooting
- Calendar empty — is Outlook running, and is Automation permission granted?
- Transcription won't start — first launch downloads the model and can take minutes; check the service status in Settings.
- No audio captured — re-grant Screen Recording permission and restart the app.
- Summaries failing — very short transcripts (under ~250 characters) are not summarised by design; otherwise check that the language model finished loading in Settings.
- Logs — Settings → Logs shows the app's log files; attach them to a support email for the fastest diagnosis.
Email Assist
Email Assist scores your Outlook inbox locally (Critical / High / Medium / Low) and highlights VIP senders. Like everything else, the scoring runs on your Mac — your email is never uploaded anywhere.