Support

Stuck? Email support@brieva.app and include your macOS version and Mac model - we read everything. The guides below cover the common setup questions; pre-purchase questions (price, licence, which Macs, languages) are on the FAQ.

Before anything: check the requirements

Brieva needs an Apple Silicon Mac (M1 or later) - Intel Macs are not supported - running macOS 14.4+, with 8 GB RAM (16 GB recommended) and about 6 GB of free disk. The full list is on the homepage.

First run

On first launch the app downloads its AI models (5–25 GB depending on your Mac's RAM, one time). Transcription isn't available until the download finishes - on a fast connection expect a few minutes. The app shows progress while it works.

Permissions

macOS will prompt for Screen Recording (how the app captures meeting audio from other apps - it does not record your screen content) and Microphone (only if you mix your own mic into the transcript). Both live in System Settings → Privacy & Security. If audio capture stops working after an app update, re-grant Screen Recording and restart the app.

Calendar setup

Brieva reads your calendar through an ICS subscription link, so it works with Outlook, Google Calendar, iCloud and any other calendar that can publish one. No plug-in, no admin approval, and Brieva never signs in to your account - it only polls the link you paste in, every 5 minutes, picking up new meetings, changes and cancellations.

Where to find the link in Outlook, Google Calendar and iCloud, how to paste and test it, and what to do if the option is missing: How to get an ICS link.

ICS feeds rarely carry the full attendee list. To fill it in, drag the event from Outlook onto its tile in Brieva: the attendees, organizer and description are copied across. A drop that doesn't match the tile you dropped it on asks before changing anything.

Meeting context

Drag the emails and documents that matter onto a meeting - straight from Outlook, or as files from anywhere - and Brieva builds the pre-meeting brief from what you add, sharpening it with every drop. Nothing is read unless you drop it in, and nothing leaves your Mac. Supported today: emails dragged from Outlook (.eml, with their PDF, Word and text attachments), PDF and Word (.docx) documents, plain text, Markdown, CSV and log files, and dragged text selections. Items stay attached to the meeting until you remove them, and the brief regenerates either way.

Local AI

“Local” means the AI is a program that lives on your Mac: transcription and summaries run on your own chip, work offline, and nothing about your meetings is uploaded anywhere. How it works, what the app does and does not send, the one-time download sizes and the honest trade-offs are on their own page: How Local AI works.

Troubleshooting

• Calendar empty - is the ICS link pasted into Settings, and did Test succeed? Some calendars take a few minutes to publish changes to the link.
• Transcription won't start - first launch downloads the model and can take minutes; check the service status in Settings.
• No audio captured - re-grant Screen Recording permission and restart the app.
• Summaries failing - very short transcripts (under ~250 characters) are not summarised by design; otherwise check that the language model finished loading in Settings.
• Logs - Settings → Logs shows the app's log files; attach them to a support email for the fastest diagnosis.